Trainer (Call Center), Santo Domingo

Do you enjoy being creative and thinking of new ways to engage people in presentations? Are you seeking a fun, but challenging environment where you can work cross-functionally to learn all areas of the business and meet with employees throughout an organization? If so, this is a great opportunity for you! Our Call Center Trainer will be responsible for facilitating the learning for employees at all levels with a focus in driving business growth objectives. You will be empowered to develop creative training material.
Very important:
The perfect candidate has call center experience, proven success as well as excellent communication skills and understanding of its pillars. This person will be exclusively focused on our company training for leadership development and internal tools. Ideally someone with training design experience and operations background to understand and drive our needs.
-Work with partners across the organization to develop accurate and engaging training material for both new hires and tenured employees for multiple job functions.
-Prepare facilitators through train the trainer sessions ensuring that the delivery of content aligns with our company expectations.
-Formulate the full scope of a training course including instructional methods such as: individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
-Test trainees with assessments/quizzes and regularly report to VP on performance while identifying trends for future improvements.
-Challenges the status quo by taking on additional responsibilities, identifying process changes, and helping to define the strategy in new process rollouts.
-Mentors new trainers.
-Ensures training content is up to date, changes are tracked for audit purposes.
-Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
-Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, tutorials, quizzes, and reference works.-2 years of call center experience management/supervisory experience preferred
-Strong verbal and written communication skills
-Creative design skills & the ability to tell a story
-Classroom training experience required
-Excellent working knowledge of MS Office
-Exemplary time management.
-Problem solving skills. – Formación, Docencia

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