Tech Support, Santo Domingo

This position will be part of the Sales Support Resource Center providing end
user application support for several web-based applications via phone, email,
chat, and chatter.

Candidate will work in a fast paced, multi-tasking
environment supporting sales teams across the world. The candidate will be
responsible for researching issues and reporting any problems, updating and
closing of open issues from Trouble Ticket systems and communicating back to
the end user.

Key Responsibilities

Includes the following, other responsibilities may be assigned.

– Be the liaison between the end user and production support/IT teams,
reporting any problems, updating and closing of open issues from Trouble
Ticket systems.
– Customer interactions must be handled effectively, professionally, and
respectfully.
– Agent must be able to gauge the customers technical ability and
communicate with them in appropriate technical or non-technical language.The position requires basic technical knowledge to understand
how best to coordinate assistance with appropriate HelpDesk staff. Customer
service training and/or experience are extremely beneficial. РServicio/Soporte T̩cnico

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