Who we are
GBH is a company with specialized divisions in software (mobile, web, big data), information technology, consulting and execution of digital marketing initiatives.
In GBH, we develop initiatives that provide measurable results to our clients in the aforementioned business units. We strive to serve as a strategic ally in the pursue of innovation, development and growth of their businesses.
The Project Manager (Service Delivery Manager) is responsible for the successful development of a projects procedures of initiation, planning, execution, regulation and clossure,as well as guidance of the project teamÂ’s operations towards achieving all the agreed upon goals within the set scope, time, quality and budget standards.
The Project Manager Senior (Service Delivery Manager Senior) is responsible for the successful development of a projectÂ’s procedures of initiation, planning, execution, regulation and closure, as well as guidance of the project teamÂ’s operations towards achieving all the agreed upon goals within the set scope, time, quality and budget standards. Coach junior staff and maintain the team motivated.
Lead teams in Agile and Lean practices. You are a recognized expert that advocates these approaches, continuously reflecting and challenging the team. You can create or tailor new ways of working basing in agile practice.
Take responsibility for complex relationships with contracted suppliers. You can identify appropriate contractual frameworks and identify appropriate suppliers.
Mediate between people and mend relationships, communicating with stakeholders at all levels. You can guarantee stakeholder satisfaction through management of goals and expectations and facilitate discussions about high risk and complexity even within constrained timescales. You can speak and represent the team to large audiences inside and outside of the company.
Negotiate, influence, or set budgets in complex environments. Can write or input into business cases and can communicate business-value propositions.
Recognize when it is right to move forward and when it is right to stop. You can recognize the appropriate deliverables and the right people to meet these. You are able to work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project.
Optimize the delivery flow of teams. You actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. You can identify innovative ways to unblock issues. Delegate tasks to be tackled during project in accordance with teamÂ’s abilities.
Identify and challenge organizational processes of increasing complexity and those processes that are unnecessarily complicated. Add value and can coach the organization to inspect and adapt processes. Guide teams through the implementation of a new process.
Lead a continual planning process in a very complex environment. You can plan beyond product delivery. Identify dependencies in plans across services and coordinate delivery. Coach other teams as the central point of expertise.
Identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team and provoke the right responses. Engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision sticks. Accelerate the team development cycle.
Understand and help team member understand the culture, values, and context of internal/external client.Requirements
More than 4 years of experience in similar roles.
BachelorÂ´s degree or senior year student in Computer Science, Software Engineering, Electronics Engineering, Industrial Engineering or equivalent
Proficient using Project Management Information Systems such as: JIRA, Microsoft Project, Asana, Trello, Project Planner or similar.
Expert with Agile practices such as SCRUM (desirable).
English: Native or advanced.
Passionate for Service Improvement
Excellent leadership and people management skills
Excellent conflict management skills
Superb written and verbal communication skills
Willingness to support and mentor junior staff
Excellent customer facing/customer service skills
Able to work under pressure and meet deadlines
Able to demonstrate a high degree of flexibility including shift and out of hours working
Excellent organizational skills
Able to handle sensitive and confidential information
Self-motivated and able to take responsibility
Able to manage and prioritize tasks and time efficiently
Able to demonstrate initiative and a proactive approachWE WILL ONLY CONSIDER THE APPLICATIONS DONE THROUGH OUR WEB PAGE:
Soluciones GBH – InformÃ¡tica, Sistemas, Internet
APLICAR >>: Project Manager Senior, Todas/Cualquiera