The IT Support Technician Supervisor should display stronger than average communication, organizational and problem-solving skills, stellar customer service skills, time management skills and a thorough understanding of computer systems and functions. They will set a positive example to others, relative to professionalism, to contribute to a positive tone in the workplace.
The responsibilities are expected to evolve and increase over time, contingent on performance.
Key areas of responsibility
Â• Install and upgrade hardware and software as needed.
Â• Identify, and resolve any issues that need to be addressed to ensure processes run smoothly.
Â• Monitoring systems operations and make recommendations as needed.
Â• Help establish workflow processes and document business processes.
Â• Verify that a high level of effective communication exists throughout the IT department.
Â• Liaison to internal departments and to the clients
Â• Collaborate with the Operations Supervisor and the IT Team
Â• Communicate with clients
Â• Hardware and software vendors and client service providers.Qualifications
Â• 5 years professional work experience in IT customer service.
Â• CompTIA A+ Certification and/or CompTIA Network+ Certification.
Â• Strong written and oral communication skills in English and Spanish.
Â• Ability to interact successfully with operations, IT, clients and agents.
Â• Knowledge of computer operating, software, and networking systems.
Â• Strong Analytical skills
Â• Thorough understanding of the IT environment.
Â• The ability to easily understand the operations of various types of business
Â• Project Management skillsPlease, – IngenierÃa Telecomunicaciones
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