IT Supervisor, Santiago

Overall responsibility

The IT Support Technician Supervisor should display stronger than average communication, organizational and problem-solving skills, stellar customer service skills, time management skills and a thorough understanding of computer systems and functions. They will set a positive example to others, relative to professionalism, to contribute to a positive tone in the workplace.
The responsibilities are expected to evolve and increase over time, contingent on performance.

Key areas of responsibility
• Install and upgrade hardware and software as needed.
• Identify, and resolve any issues that need to be addressed to ensure processes run smoothly.
• Monitoring systems operations and make recommendations as needed.
• Help establish workflow processes and document business processes.
• Verify that a high level of effective communication exists throughout the IT department.
• Liaison to internal departments and to the clients

Consults with
• Collaborate with the Operations Supervisor and the IT Team
• Communicate with clients
• Hardware and software vendors and client service providers.Qualifications
• 5 years professional work experience in IT customer service.
• CompTIA A+ Certification and/or CompTIA Network+ Certification.
• Strong written and oral communication skills in English and Spanish.
• Ability to interact successfully with operations, IT, clients and agents.
• Knowledge of computer operating, software, and networking systems.
• Strong Analytical skills
• Thorough understanding of the IT environment.
• The ability to easily understand the operations of various types of business
• Project Management skillsPlease, – Ingeniería Telecomunicaciones

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