IT Level II – Support, Santo Domingo

One Park Financial (“OPF”) is looking for successful, energetic and goal oriented inside sales professionals to join our growing team. OPF supports its staff by marketing aggressively to our target demographic to drive inbound calls. Company branded marketing is constantly implemented to provide greater access to inbound, qualified and interested leads. You will be building lasting relationships with small business owners through fielding inbound calls, outbound follow up, text, and email. The ability to initiate and cultivate relationships, develop instant rapport, ask open-ended questions (and listen to the answers), manage a pipeline and work your book of business are keys to success. If you believe you are among the best, then there is no ceiling on what you can accomplish within our organization.

Duties and Responsibilities

• Provides intermetiate level support to end users for Windows Users (Active Directory).
• Windows Server Support.
• Linux Server Support (Red Hat & Debian).
• VoIP Support: SIP & Asterisk.
• Office365 & Exchange Support.
• Firewall Support (Watchguard).
• Wired and Wireless Network Infrastructure Support.
• Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
• Interacts with Network Services, Systems Development, Server Services, Security Administration and Planning/Compliance to identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
• Tracks System outages on daily basis
• Maintains Help Desk Knowledge Base and interact with technicians to keep information accurate
• Provides training and guidance to less experienced team members
• Handles problem that other team members are unable to resolve
• Processes Technology Requests for Installs/Adds/Moves/Changes
• Reviews Problem Tickets and Change Tickets to ensure service levels are being maintained
• Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problemsDesired Education and Experience

• Computer Engineer degree preferred and/or certifications + experience.
• Certifications: Minimal: A+ or Microsoft Desktop Support, Plus: Network+, Server+, Security+, CCNA, CCNP, Microsoft MCSE /MCSA
• Windows Server & Active Directory experience
• Exchange or Office365 Support experience
• Strong networking skills (CCNA or Network+ certifications a big plus)
• VoIP and Asterisk Knowledge
• Contact Center Environment experience a plus
• Preferred, Accepted: Fortinet, Cisco, Sonicwall)
• Effective Communication Skills (English and Spanish)
• 2+ years Help Desk Experience
• 2+ years in troubleshooting experience with Network and Windows Active Directory environments
• Strong interpersonal, written and verbal communications skills
• Salesforce experience a plus
• Ability to multi-task in a stressful environment
• Strong problem-solving and analytical skills

OPF is an Equal Opportunity Employer (EOE) and takes great pride in building a diverse work environment. Qualified applicants are considered for employment without regard to age, race, religion, gender, national origin, sexual orientation, disability or veteran status.
One Park Financial – Ingeniería Sistemas

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