Experienced Supervisors Wanted! (New Project), Santo Domingo

We are searching for dedicated, supportive Call Center Supervisors who can coach and motivate representatives as they field calls from clients. The supervisor will assist in the training process ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as resource to agents.
Duties & Responsibilities:
-Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
-Answering agent questions regarding best practices or difficult calls.
-Identifying operational issues and suggesting possible improvements.
-Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
-Preparing reports and analyzing data to assist management as they determine call center goals.
-Working with other supervisors and management team members to support agents and maximize customer satisfaction.
-Not being limited to the aforementioned duties and responsibilities but rather open to changes and tasks assigned based on business needs.-Two years of proven experience & success.
-Exceptional verbal and written communication skills. (Must)
-Ability to coach, train, and motivate employees and evaluate their performance.
-Analytical, efficient, and thorough.
-Excellent problem solving, leadership, and customer service skills.
-Ability to remain calm and courteous under pressure and navigate tense situations.
-Proficiency with Office Package. РServicio/Soporte T̩cnico

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