A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. TheyÂ’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customersÂ’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they donÂ’t have enough information to resolve customer complaints.1-Proven customer support experience or experience as a client service representative
2-Strong phone contact handling skills and active listening
3-Customer orientation and ability to adapt/respond to different types of characters
4-Excellent communication and presentation skills
5-Ability to multi-task, prioritize, and manage time effectively – AtenciÃ³n al Cliente