Collections Adjustor, Santo Domingo Este

• Collect assigned accounts as per Collection Strategy, give attention to incoming collection calls, ensuring that all relevant information is recorded in the collection systems.
• Verify and classify the type of customer contacted and utilize appropriate Collection process based on his/her credit history.
• Identify the PCR as to why the customer failed to pay, proposing solution schemes.
• Advise the customer with the best solution or alternative/more viable for the payment of arrears offering different payment plans based on the existing solution (regularization program payments, restructuring, settlements) and according to the current Collection strategy.
• Provide feedback to the team leader on relevant events encountered during the telephone management and search for additional data, as well as practices that they felt would have yielded better results.
• Addressing recommendations during feedback sessions with the team leader.
• Escalate unwilling customers to Management for commitment when necessary.
• Ensure that the search for relevant & additional information from the customer is done using the KYC – Know Your Customer model ensuring that confidentiality is maintained at all times.
• Perform all duties and activities assigned whilst adhering to the Bank’s core values and code of conduct.
• Act in a timely manner to identify the risk associated with all Credit Products assigned (manual and automated) enabling prompt action to minimize loss and secure the Bank’s position
• Conduct timely and constructive collection activity by telephone, letter, or other appropriate means to facilitate prompt resolution and/or finalization of accounts
• Recommend finalization strategies on accounts that will result in the best means of affecting maximum recovery ratios. This would include making sound recommendations on the feasibility of accepting or offering settlements, accepting alternate payment arrangements (token or reduced payment amounts
• Meet individual and/or Unit objectives/goals that have been established for measuring productivity and effective performance and results.• Thorough knowledge of the Bank’s retail & Small Business Collections.
• Sound knowledge in policies, procedures, products and services in collection (strongly recommended)
• Minimum 1 year experience collecting delinquent accounts in English
• Proven communication skills to optimize collection effectiveness.
• Sound knowledge of the Collection Unit operating procedures.
• General knowledge of legislation and legal proceedings as all legal implications has a direct impact on recovery and losses.
• Sound knowledge of the Bank’s systems, and more particularly, of automated collection systems.
• Basic PC skills (i.e. familiar with Windows and able to work within Windows based programs).
• Organizational and motivational skills and the ability to prioritize/delegate and deal with a variety of tasks and situations on an ongoing basis.
• Very good negotiation and analytical skills in order to coordinate and present alternatives to customers.
• Very good written skills as collection related correspondence must be presented in an informative, concise and professional format. – Banca, Servicios Financieros

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